1. Set your Network Connection
Marratech can limit the amount of data to your current
network connection. To do this, simply open your Options,
General (under Preferences... on Mac)
and set the Network Connection to the one that best
matches your network.
 The
speed of your connection is entered as download / upload
speed in kilobits per second.
This
will help remove any delays caused by DSL / cable TV
modem buffering. It will hinder your Marratech client
from sending more than your uplink can handle.
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2. Activate network status meters
Enable the "Show Network Status" function
under the preferences for Participants. This will add
two small network loss meters to each user, which will
make it easier to see which user that causes packet
loss.
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| The left of the two meters show
how you receive information from the user, the right is
how your information appears at the user. If any data
is lost, these will indicate (in approximate terms) how
much. |
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3. Turn off the video
A quick way to determine if the current e-meeting room
is not properly configured (i.e. it uses too much network
resources) is to have all the participants stop sending
video by unpressing the camera button.
Please note that your video image may take up to 30
seconds to disappear. If this solves the audio quality
problem, read the next tip to lower your video bandwidth
speed.
If not, one of the participants may have an inadequate
computer or a very slow network connections. Have different
participants use the microphone buttons at different
times to help identify where the issue is.
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4. Lower your video bandwidth
Try lowering the maximum amount of bandwidth assigned
Options, Video on the Tools menu
(under Preferences, Video on a Mac).
Have the others do this as well. |
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5. Decrease your video image quality
You can also decrease the image quality to gain a slightly
better refresh rate even though you just lowered the maximum
video bandwidth. |
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6. Look at the networks statistics
There are also a number of functions to more precisely
determine packet loss, etc. in the Information
window that is accessible by pressing the "I"
button in the private window. |
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| To get complete network statistics
(to send to your IT support), open the Viewer and
type "info:" in the address location, followed
by enter. Simply copy/paste all of this information if
you need to communicate with your support organisation. |
