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September 30, 2005
Managing your workstations
In an organisation such as Marratech, where you have employees in many different locations, countries and even continents, IT support can sometimes be a hassle. People run into problems and need someone to look over their software settings. While there are solutions to this (such as Apple Remote Desktop or Windows Remote Assistance), they are not easy to use, and very seldom secure. Most of them requires configuring the local firewall if you want to use them over the Internet - try that while you're at a hotel!
Enter Marratech. Since the Marratech client works well through firewalls, there is no reason why you can't use it in the same way. Better yet, the communication is encrypted using 256 bit AES which means noone else on that hotel network can listen in when you type in your passwords. With the application sharing, people can easily share their desktop with their IT staff, who can fix the error while talking to the employee!
From our Office in Stockholm, I've used this to set up Outlook on a PC in Chicago, manage printers in Copenhagen and fix corrupt documents in Northern Sweden - none of that would have been possible without Marratech due to firewalls and the need for security. More likely, we would've had to send the PC to a technician or the other way around, which would've cost us money and time. Now we had everything up and running in less than half an hour.
Posted by rln at September 30, 2005 12:38 PM